01 Help Desk

The Software Business Srl Help Desk service is made up of a team of SAP expert consultants, available from Monday to Friday, from 9:00 to 18:00. In case of special needs there is also an extra working time service.

Advantages

Main advantages of the Help Desk:

  • represents a central point of contact for all customers
  • provides assistance for the use of SAP products and services
  • provides technical assistance and general information on every aspect of the service
  • allows the traceability of activities
  • offers greater timeliness in receiving activities
  • allows a classification of requests received based on priority
  • makes it possible to check the progress of a request
  • allows you to trace the person responsible in case of failure to take charge of the problem
  • provides greater efficiency and effectiveness in solving problems
  • it gives the opportunity to immediately receive information being always available to those in need
  • measures the level of service offered to the customer
  • allows the constant improvement of the service based on customer feedback

02 Application Management

The Application Management Service (AMS) provides operational support activities on the functional and process scope of the SAP ERP system. The Application Management Service is a modular service capable of covering corrective maintenance and small evolutionary maintenance of SAP applications. The service is normally offered through the use of a Competence Center which, operating directly from the customer and / or remotely from the offices, acts on the customer's applications.

Application Management Service Services:

  • Identification and classification of errors
  • Removal of malfunctions
  • Maintenance on SAP modules implemented in the various environments
  • Management of periodic operations of high technological content
  • Application support for the installation of Hot Packages
  • Application maintenance of safety profiles
  • Management through SAP OSS service of malfunctions on standard SAP modules
  • Management of the SAP transport system for the application of corrective solutions
  • Customization of modules
  • Insertion of new features
  • Customizations on specific user requests
  • Performance Improvement Analysis
  • Analysis for quality improvement
  • Adaptation of applications following legislative or organizational changes of the customer
    Implementation of queries
  • Adaptation and realization of the printing forms

03 System Management

Software Business Ltd.’s technology area carries out the design, implementation and management of IT SAP innovative solutions for the management of business processes.

The services offered include:

  • Attività di progettazione, realizzazione e gestione delle soluzioni IT SAP innovative per la gestione dei processi di business aziendali
  • Design and Implementation of the Infrastructure Server
  • System Management and Operation
  • Tuning and Optimization
  • Migration and Upgrade
  • Consolidation and Distribution Systems
  • Security Management

04 WEB, E-COMMERCE E STRATEGIE DI MARKETING

The services offered include:

  • Progettazione e creazione Siti Web
  • Progettazione Siti E-Commerce
  • Grafica aziendale
  • Strategie Marketing

Progettazione e creazione siti web

Progettazione, sviluppo e realizzazione di siti internet su misura, siti statici e dinamici, responsive, con grafica esclusiva e personalizzata. Applicazioni web e plugin in diversi linguaggi di programmazione: HTML5/CSS3, PHP, ecc.

Progettazione siti e-commerce

Supportiamo le Aziende nella scelta della vendita on-line occupandoci dello sviluppo di piattaforme di e-commerce custom, completamente personalizzate, permettendo un’eventuale integrazione della piattaforma di vendita on-line con qualsiasi piattaforma o flusso già in essere nella struttura del Cliente.

Grafica aziendale

Fare branding significa affermare il proprio brand, differenziarsi ed essere riconoscibili, costruendo una solida Brand Identity o Identità Aziendale: l’insieme degli elementi grafico/comunicativi che determinano la percezione e la reputazione del brand da parte dei consumatori.

Strategie Marketing

Attraverso una fase preliminare di diagnosi della domanda e della concorrenza, analizziamo i bisogni e le esigenze degli attuali e dei potenziali clienti e a stabilire le azioni più opportune per soddisfarli, con reciproco vantaggio per i clienti e per l’impresa.